As part of its efforts to provide not only excellent software solutions for the automation of engineering design processes, but also dedicated customer support with the quickest response time, EPLAN UK, a leader in Computer Aided Engineering (CAE) software, is pleased to announce it has doubled the size of its technical support team.
While EPLAN already offers expert assistance – including a training package in which a dedicated team of professional EPLAN consultants will provide on-site training or invite trainees to learn at EPLAN offices if preferred – the move will allow the company to deliver an even better support package.
Commenting on the team’s growth, EPLAN UK director Ken Christie said:
“Exceptional customer service and support along with the development of quality products is a key focus for EPLAN. While EPLAN products have shown to be extremely reliable, having the backing of a dedicated and highly experienced engineering support team provides the added confidence that our customers look for.”
He added: “As design technology has advanced and become a more empowering force, users are not only looking for robust solutions but robust service and support capabilities from their suppliers. Our support team has a single focus – making sure our customers’ needs and expectations are met.”
EPLAN, a subsidiary of Rittal, within the Friedhelm Loh Group, is a leader in Computer Aided Engineering (CAE) software and provides innovative solutions for an array of engineering disciplines and industrial manufacturing. The company’s leading electrical engineering software suite significantly enhances accuracy, efficiency, workflow, and documentation. EPLAN boasts 700 employees, 30,000 customers and nearly 90,000 licence installations worldwide. For further information about EPLAN visit www.eplan.co.uk.